Gift Card FAQ

Gift Card FAQ

Gift Card FAQ's:

* Delivery: Once you purchase the eGift card The Shopify system sends an email immediately to the recipient email for the eGift card.

* Expiry: Gift Card Expires 3 Years from purchase date. You cannot use a gift card to buy another eGift card. 

* Use of Card: Your eGift card can only be used on and can not be used in our retail outlets.  Place your eGift card voucher code in the discount code box near the end of your checkout process to redeem the amount on the card. Surplus credit will remain on the card till the expiry date.

* Balance Queries: Contact us at and we'll get that info to you.

* Loss of an eGift card: An eGift card is like cash. Lost, stolen or misplaced eGift cards cannot be replaced.


Gift Card Terms & Conditions

Green-Goo gift cards, also known as eGift cards entitle the holder to purchase goods equal from to the value stated on the gift card or remaining after partial redemption. These gift cards are only redeemable in the region and currency they are purchased from.

After purchase, gift cards are sent direct via email to the email nominated in the checkout process. Once a gift card email is sent, we are unable to retrieve or edit it so it is important to double check the recipients email address before completing the purchase. To ensure gift card funds are secure, Green-Goo does not have the ability to resend gift cards and we do not have the ability to reissue lost gift cards.

Gift cards are partially redeemable, and any unused balance will remain on the gift card and cannot be redeemed for cash. If the gift card holder's order exceeds the amount of the gift card, the gift card holder will be required to pay for the difference in price between the value of the gift card and the retail price of the goods or services. Your Green-Goo gift card is non-refundable and non-returnable, except in accordance with your legal rights. You cannot cancel your gift card and gift cards may not be exchanged (wholly or partly) for cash or other credit.

Green-Goo gift cards expire 3 years after the issue date or until no amount remains on the gift card. Any balance that remains on the gift card after expiry will not be available for use.

Green-Goo is not liable for any lost/stolen gift cards. You should treat the gift card as if it were cash. If you lose your card it will not be replaced, and you will lose any unused funds on it. If Green-Goo suspect any fraud relating to a gift card, we may refuse to redeem the gift card until we are satisfied that no fraud has occurred.

Green-Goo gift cards cannot be discounted and you cannot use a gift card to purchase further gift cards.