We stand behind the products we sell which is why we offer a 100% satisfaction guarantee.

YOU MUST CONTACT US BY THE CONTACT PAGE OR EMAIL LINK FIRST BEFORE DOING ANYTHING ELSE (it's only polite), If you leave a negative review without contacting us first we will contact you using the same platform and ask why then follow up with an email and or phone call. Your objective should be to get rid of mould and we are dedicated to help you do just that. Our products absolutely work and if they're not performing then we will want to know why and we will be able to provide advice.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Refunds are only applicable after 14 days of using the product and photos must be supplied to the nature of where and how the product was used.

Refunds will only be given provided you have followed the directions printed on the label of the product and that you have used a suitable quantity of product for your application. Refunds will not be given if we deem your bathroom requires serious repair (missing or cracked caulking, obvious leaks, cracked tiles, damaged surfaces, glass cancer etc...) or if you used the product with unreasonable expectations (killing mould beyond the products reach such as mould behind surfaces or expectations beyond our marketing claims) or using the product incorrectly.

To be eligible for a refund, you must supply photographs of the area that has been treated and return the remaining product in the same condition that you received it so we can test it to determine if the product is faulty. It must also be in the original container.

Non-returnable items: 
Gift cards, bonus items.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Refunds procedure. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund payment schedule. 
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Your bank may take 3 to 10 business days to apply the payment to your account.

Late or missing refunds. 
It takes between 3 to 10 business days for your bank to apply a payment to your account from the time it is submitted. 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@green-goo.com.

Sale & or bonus items. 
Only regular priced items may be refunded, unfortunately sale or bonus items cannot be refunded or replaced.

Exchanges. 
We only replace items if they are defective or damaged. If your purchase has been damaged in transit we will exchange it for the same item and post it ASAP. You will need to take a photo of the damaged package and email it to support@greengoo.com.au Keep the package outdoors. We will give you further instructions.

Experimental products.

Experimental Products supplied in exchange for data and video and or photographs for the purposes of Beta testing are not covered by any warrantee and the use and management of such products is entirely the responsibility of the consumer. We do guarantee the products will be safe to use as directed for handling. The tester must use commonly used PPE whilst using the experimental product such as rubber gloves, safety glasses/ goggles and face mask. It is the responsibility of the tester to spot test on test surfaces. We do not guarantee what the results will be inso far as affecting surfaces and assume no responsibility for any damage incurred by using the product as directed or otherwise. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not issue a refund on items not received.

To protect all our customers and make sure that we handle every return with reasonable fairness we cannot accept a return in certain situations including.

• Products with a missing label or label that has been defaced.
• Products returned for personal reasons unrelated to product performance or satisfaction.
• Products that have been contaminated.
• Products not used in accordance to directions.
• Product used with unrealistic expectations or outside the scope of the products original purpose.
• Products damaged by misuse, abuse, improper care, or negligence or accidents.
• Products showing excessive wear and tear.
• Products lost or damaged due to fire flood or natural disaster.
• On rare occasions past habitual abuse of our Return Policy or Suspected Fraud.